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Customer Care Associate

Norton, Ohio


Job Type

Full Time

About the Company

Exteriors Plus has been in business for over a decade and is recognized as a Platinum Preferred Installation company. We’re proud to carry American-made products, including roofing, siding, windows, doors, gutters, and heat cables.
We are growing and are looking to add a Rehash Coordinator to our call center and marketing team. We are looking for a professional, highly motivated, energetic, positive candidate with excellent communication skills.
The ideal candidate will work daily at our Akron location. 8:30am-5pm Monday-Friday. This is not a remote position.

About the Role


☐ Ability to gain product knowledge quickly

☐ Exceptional phone and interpersonal communication skills

☐ Ability to answer objections, negotiate and close deals

☐ Proven track record of success in inbound and outbound sales role

☐ Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline, structured environment.

☐ A minimum of 3 years of sales and or rehash experience required

☐ Exceptional written and verbal communication skills


☐ Responsible for following up with customers to ensure they are 100% satisfied with their experience.

☐ Ability to quickly identify customer needs and make appropriate decisions.

☐ Make outbound sales calls to past and present proposed business opportunities minimizing customer loss.

☐ Express empathy and compassion, taking full ownership of client’s satisfaction.

☐ Proactively gain and maintain a full understanding of our portfolio of products and services.

☐ Efficiently enter detailed records of customer interactions and actions taken with each lead.

☐ You will be setting and confirming all incoming appointment requests.

☐ Follow up and close warm sales leads that have already met with project managers.

☐ This is a full-time position that reports to both the Director of Operations and Marketing.

☐ Achieve productivity standards and goals set by the company, while maintaining high quality

calls and following expected call flows and scripts.

☐ Deliver sales results that meet or exceed sales goals established by management.


☐ Hourly base salary; plus, unlimited commissions bonus commission structure

☐ Hourly compensation starting at $16 per hour with aggressive commission / bonus structure

☐ Immediate opening with opportunity for growth

☐ Must have reliable transportation to our office daily.

☐ Paid holidays.

Click "Apply Now" to send us an email ( or give our office a call at 330-800-8018 and ask for Amanda. We look forward to hearing from you!

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